FAQ
FAQ
How do I return my product for repair?
All products require pre-authorisation before returning, firstly complete and return one of the below RMA request forms and return it to us either by e-mail to service@calibreuk.com. It will then be passed to a member of our technical team to see if we can provide you with support and prevent the need for a unit to be returned.
If we are unable to offer any help then you will be contacted with your RAN (Returns Authorisation Number)
Once you have received your returns number, please arrange to ship your product back to us in suitable packaging (ideally in its original packaging if available). Do not ship your unit back without the returns number, it will not be processed through our service system and resolving your issues could face delays.
If you are outside of the UK it is essential you complete the correct export documents. You must request that your courier or freight forwarder completes UK Customs form C101 for Temporary Import to the UK, otherwise you will incur duty and tax charges.
On return to the factory, we will perform investigations and tests against the supplied fault information. Once testing has been completed and the fault confirmed we will either
- Repair and return if under warranty and fault not due to customer damage.
- Inspect and complete fault report provide a quotation for repair.
In the event that a unit is found to be NFF (No Fault Found) an invoice may be issued for the time spent, irrelevant of whether the unit is under warranty.
My PICA0x/ICA9x I²C-Bus adapter worked with NT4 but doesn't run on XP
PICA9x and ICA9x are legacy products which are not supported under XP. Please contact Calibre, Saelig or your usual vendor to purchase our later products such as PCI90, PCI93 and UCA93 which are compatible with XP.
How do I connect my LCD driver board?
Why can't I access all the software on the CD with my I2C-Bus Comms Adapter?
The CD contails our full suite of I2C software for all our I2C products current at the time of manufacture of your adapter, We license this software to you and provide you with unlock codes to allow you to access that software for which you have purchased a license. Some of the software is licensed automatically when you purchase an adapter from us, some such as Wini2c you must purchase an additonal license per adapter you wish to use Wini2c with.
The unlock codes for the software licenses you are entitled to are attached to the outside of the box which your adapter was packaged in.
If you have lost your unlock codes please email service@calibreuk.com stating the model and serial number of your adapter and date purchased. If you did not purchase directly from either Calibre or Saelig Co, we will not have records to confirm your purchase so you must send a scanned copy of your invoice to us before we can confirm your unlock code(s).